Sky box & mini sky box not connecting to wifi. No issues with wifi when tested

[Puja]

No issues with wifi

both mini & main sky boxes not connecting to router 

router changed today due to issue with other one

[Chrisee]

@Puja what colour is the replacement hub? If it is black press and hold the wps button on the nearest Sky Q box tomthe hub until it starts flashing then do the same on the new hub.  Hopefully they connect then repeat the process with the next Q box either connecting to the hub or the nearest connected box.

If it is a white hub connect the main Q box to the hub using the WPS buttons then connect the Q minis to the main Q box NOT the hub.