Sky blocking traffic to bitbucket

[sedur]

I have found that Sky appear to be blocking SSH communications to Bitbucket.org. 
The workaround is to use a VPN service, which immediately resolved the slow/broken/blocked traffic I was seeing when attempting to use git pull/push/fetch via an SSH connection. 
Using the traceroute feature, it appears that the blocking is at point 14, which is way after my sky router. 
I also received lots of messages about 'broken pipe' and 'blocked by administration'. 

What I found particularly confusing is that at the time I was experiencing the connectivity issues, the service was not blocked for communications to github. 

Either way, it is difficult to believe that the fault is with bitbucket, when usign a VPN allowed traffic to flow normally once more. 
This is very dissapointing if Sky have chosen to block or throttle traffic in this way. 

[Chrisee]

@sedur not blocked for my Sky connection. Most likely cause is the setting for Sky Broadband Shield which you can control see https://www.sky.com/help/articles/sky-broadband-shield-start

As a general rule only sites subject to a UK court order will be blocked if Sky started doing otherwise Ofcom wiuld come knocking.

[thmnrtn]

I'm also experiencing similar issues pushing and pulling from bitbucket. Its intermittent in that largely it doesn't work failing with "client_loop: send disconnect: Broken pipe" type errors but will occasionally succeed.

As reported by @sedur connecting to a VPN immedietely resolved the issue which indicates the problem relates to the way my Sky ISP is processing the traffic.

[TimmyBGood]

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@Chrisee wrote:

not blocked for my Sky connection. 

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Access over Secure SHell would be different to the website resolving though, and not testable without Bitbucket account credentials.

@sedur @CurtisG @thmnrtn 

Almost certainly something which will need to be addressed by Sky netops: chances are the contact centre people won't have any notion what that is.

[CurtisG]

Yep, exact same issue on my end

[sedur]

Thanks @TimmyBGood! 
Any ideas how this gets progressed to Sky Netops? 
I assume I need to go back to the callcentre and try to get them to evelvate 

[joeprisk]

Same issue here since the past week, anyone had any luck with getting this resolved with sky?

[joeprisk]

@sedur I've got a work around for bitbucket using alternate ssh host  altssh.bitbucket.org:443 

Just update your ~/.ssh/config with the following

Host
  bitbucket.org
  Hostname altssh.bitbucket.org
  Port 443

[FBZ]

Same here - thought i was going insane while trying to reconfigure my mac's networking settings to get to the bottom of it

Probably works 1/20 times, but as most projects have sub-modules thats blocking every git pull/push for me.

The altssh fix seemed to work with command-line git, but GitKraken (configured to use command-line git) doesnt seem like it (or at least not when using submodules) 😞

Got broadband shield disabled on my connection so it's not that.

Looks like i'm hot-spotting off my mobile phone for the time being then 😭

[TimmyBGood]

@sedur @FBZ @joeprisk @CurtisG @thmnrtn 

I've put a request into the Superuser forum to ask if our Sky staff contacts there could draw the issue to the attention of Network Operations directly: this is in the hope it means you don't have to try and explain the situation to frontline 'support' which I think we can reasonably anticipate wouldn't be entirely straightforward ; )

[sedur]

Thank you @TimmyBGood 

[sedur]

Thanks Joe, I'll try this tomorrow

[domabbott92]

Same issue here! Kept getting the "client_loop: send disconnect: Broken pipe" on my Sky wifi but was working on mobile data.

I've just tried @joeprisk fix and it seems to consistently be working now. Thanks Joe!

[notdavethen]

I went through this with Atlassian support and they were confident problem was Sky side. 

Workaround from @joeprisk works well.

[aelst+the+goblin]

glad I found this. I'm still experiencing the same today.

My pushes eventually work after trying about 3-4 times.