Sky app.is lying

[Becky832]

My WiFi has gone down. Have tried to reset it but still nothing. There is no light on for Internet or voice. Is there an issue with sky? When running a check with the app it tells me there are no issues with my WiFi yet it is not working.

[Daniel0210 · Accepted solution]

@Becky832 

At the time of night you've posted it may be maintenance taking place. Whenever possible this is carried out overnight to keep disruption to a minimum as most customers are asleep. If it hasn't returned by the time the phone lines open in the morning give Sky a call to report It. 

[Chrisee]

@Becky832 the reason the test does not pick up disconnections is an issue a group of Superusers have raised with Sky. It confuses a lot of customers and happens due to the way the initial test checks the connection which only picks up the loss when the hub does not send a regular request to renew its lease which can often not be due for an hour or so. If you click through there is a second test which is a more complete  test which is far quicker and can tell you if Sky are aware of a fault. Our request is Sky make that far clearer.

However many routine over night maintenance tasks require a number of lines to be taken down briefly by Openreach's or Sky's own engineers these are often not passed through to the network controllers so dont get added.