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Discussion topic: Sky Wifi Dropping

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This message was authored by Sandman1600 This message was authored by: Sandman1600

Sky Wifi Dropping

I have a Sky supplied router (model SR203) that we've had since January 2023. We have lots of dead spots in the house or areas that are not getting a great signal so pretty much right away I started using a couple of TP Link RE650 range extenders and everything's been working fine.

 

More recenty we identified another couple of dead zones so we purchased two more TP Link extenders (this time the RE700X). The first one was added and worked fine for a couple of weeks so I added in the other one and then the problems started.

 

Now the various extenders just stop working at random times. Most mornings I have to reboot the Sky hub to get them to reconnect and sometimes throughout the day too.

 

I'm about to buy a TP Link router to see if just using the sky hub in modem mode and letting TP link products take over everything else would be a fix but because of the cost involved I thought I'd run it past people on here first.

 

I'm attaching the most recent page of activity logs from the Sky router below. Is there anything else I can try before buying a new router?

Screenshot 2024-11-15 at 14.49.59.png

 

 

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Sandman1600
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This message was authored by Sandman1600 This message was authored by: Sandman1600

Re: Sky Wifi Dropping

Still got the same problem. Anyone have any advice?

 

My screen shot was deleted from my previous post but the info is here:

 

2024-11-15 0:36:48 syslog: Lease renewed 3600 ip 90.213.129.135

2024-11-15 0:48:26 syslog: WAN IPV6 UP

2024-11-15 0:05:00 syslog: Lease renewed 3600 ip 90.213.129.135

2024-11-15 0:18:26 syslog: WAN IPV6 UP

2024-11-15 0:38:54 syslog: Lease renewed 3600 ip 90.213.129.135

2024-11-15 0 8:48:26 syslog: WAN IPV6 UP

2024-11-15 0 9:11:36 syslog: Lease renewed 3600 ip 90.213.129.135

2024-11-15 0  9:18:26 syslog: WAN IPV6 UP

2024-11-15 0 9:41:04 syslog: Send out NTP request to ntp1.isp.sky.com

2024-11-15 0 9:41:04 syslog: Received NTP Sync Reply from ntp1.isp.sky.com

2024-11-15 0 9:41:04 syslog: System time is up to date

2024-11-15 0   9:43:24 syslog: Lease renewed 3600 ip 90.213.129.135

2024-11-15 0 9:48:26 syslog: WAN IPV6 UP

2024-11-15 0:17:36 syslog: Lease renewed 3600 ip 90.213.129.135

2024-11-15 0:18:26 syslog: WAN IPV6 UP

2024-11-15 0:48:26 syslog: WAN IPV6 UP

2024-11-15 0:50:18 syslog: Lease renewed 3600 ip 90.213.129.135

2024-11-15 1:18:26 syslog: WAN IPV6 UP

2024-11-15 1:20:19 syslog: Lease renewed 3600 ip 90.213.129.135

2024-11-15  1:48:26 syslog: WAN IPV6 UP

2024-11-15 1:54:13 syslog: Lease renewed 3600 ip 90.213.129.135

2024-11-15 1:58:16 syslog: Send out NTP request to ntp1.isp.sky.com

2024-11-15 1:58:16 syslog: Received NTP Sync Reply from ntp1.isp.sky.com

2024-11-15 1:58:16 syslog: System time is up to date

2024-11-15 2:15:58 syslog: TR69: Connect to Production ACS

2024-11-15 1 2:15:58 syslog: TR69: Connection to ACS Complete

2024-11-15 1  2:16:11 syslog: TR69: Close ACS Connection

2024-11-15 1 2:18:26 syslog: WAN IPV6 UP

2024-11-15 1 2:27:48 syslog: Lease renewed 3600 ip 90.213.129.135

2024-11-15 1 2:48:26 syslog: WAN IPV6 UP

2024-11-15 1 2:59:19 syslog: Lease renewed 3600 ip 90.213.129.135

2024-11-15 1 3:18:26 syslog: WAN IPV6 UP

2024-11-15 1 3:32:01 syslog: Lease renewed 3600 ip 90.213.129.135

2024-11-15 1 3:48:26 syslog: WAN IPV6 UP

2024-11-15 1 4:00:13 syslog: Lease renewed 3600 ip 90.213.129.135

2024-11-15 1 4:02:41 syslog: Send out NTP request to ntp1.isp.sky.com

2024-11-15 1 4:02:42 syslog: Received NTP Sync Reply from ntp1.isp.sky.com

2024-11-15 1 4:02:42 syslog: System time is up to date

2024-11-15 1 4:18:27 syslog: WAN IPV6 UP

2024-11-15 1 4:35:19 syslog: Lease renewed 3600

This message was authored by Addie15 This message was authored by: Addie15

Re: Sky Wifi Dropping

Posted by a Sky employee

Hi there, @Sandman1600. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

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