Devices won’t connect

[fgmclark]

Router appears to be working perfectly however - doesn't appear on any devices to be able to connect to it 

[Greenfingers001]

Hi there @Ellie2206 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Dipti13]

Tried everything but no luck 

[Taranath]

Just press WPS button on your router for 30 seconds and then your wifi router will reboot itself and the connection will be restored automatically and wifi will start working. 

Thank you

[SimonOS]

Our devices can not pick up a WiFi signal from the sky hub

we currently have no internet service into the house

the hub has power and is showing a white light on the front

[Marrian14]

My WiFi is down but everything is connected and all checks have been completed and are okay. Can you advise what is happening please?

[Highlinder]

@SimonOS  Have you tried to do a factory re-set on the hub to see if this brings it back?

[Kath30]

I have done the factory reset by holding down the wps button. The WiFi then came up on my phone but said it has an issue and has gone back to not being found again

[Rob1897]

Connected our new SKY Broadband and tv services last night (SKY Max hub) and all ok. This morning, nothing works - no SKY WiFi to connect for devices and no signal for tv.

[Neoublie1984]

Woke up thismorning to find my phone cant rind my hub. Ive aeen that others are having the same issue. Could someone tell me when this will ve resolved?

[Pazy]

This has worked a treat 

cheers for all your help peeps. 
stay safe 

pazy

[Highlinder]

@Rob1897  Have you tried to factory reset the hub?

[Tbrady1]

this worked for me, thanks

[Delibelli]

Same problem here. We had the issues with the Sky Puck which affected lots of people too but fixed that. Now we're having to restart the router in the morning but the puck still says there's no WiFi connection. So frustrating, we're new customers and are not impressed so far. 

[Neoublie1984]

I tried what was said about doing a reset by holding in the WPS. Button untill it blinks and it seems to have worked. 👍