Sky Ultrafast connection keeps dropping

[Chris+Woolhouse]

Yep, will run in and connect to a different SSID next time it goes down. Thanks!

[Highlinder]

@Chris+Woolhouse  Just come back with any updates, might find others come in with ideas to what the cause could be.

[nstokes]

Any lights on hub gone off or gone oranage?

[Chris+Woolhouse]

The phone light was going orange regularly but a daily 3am restart seems to have sorted that. When that happened it wouldn't come back on its own. With these current drops it comes back after a few mins, but not before it's killed me working....

[Eeeps]

 When you get the drop what do the lights on the ONT show?

Also, if you are not using ethernet what is the ethernet 'hub' on port 2 used for / connected to?

[Chris+Woolhouse]

It's got my burglar alarm and Hive hun plugged into it. 

[Eeeps]

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@Chris+Woolhouse wrote:

It's got my burglar alarm and Hive hun plugged into it. 

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So to be clear you have...

ONT connected to port 4 on the hub (marked in red as WAN)

Network switch with hive and alarm on port 2

Mesh network on port 1

The error message in the log suggest it's the mesh that is disconnecting from the hub.

Is it possible to check if the hive or alarm are seeing internet disconnections?

What quality and length of Ethernet cable are you using? Does the mesh also have a log you can check?

You could also set up a ThinkBroadband quality monitor. This sends out a ping once every second to your WAN IP which will show the disconnects as packet loss.

BTW the IP4 DHCP renew request is sent every 28 minutes on Sky.