Sky Ultrafast + Very Poor Downloads Speeds but slightly faster upload speeds

[Jinji]

We have noticed that our Ultra Fast Plus broadband has been getting progressively slower since the initial installation. When we test now we are only getting around

Download

6.25 Mb/s

Upload

15.08 Mb/

Not what you expect when you pay so much for this service

John

[GD1]

@Jinji  How are you doing speed tets?   Are you using ethernet connected devices or over wifi?

Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

[Jinji]

Router Statistics

System Up Time: 615:42:14

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN WANoE 3508725 9323112 0 47902 2267104 22:17:25 LAN Up 17089119 329452 0 17088 0 615:42:14 WLAN (2.4 GHz) Up 46393041 7551784 0 4035897 21382 615:40:19 WLAN (5 GHz) Up 1028438851 156167345 0 0 0 615:40:18

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Broadband Link Downstream Upstream Connection Speed 549900 kbps 75000 kbps

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Poll Interval:

Seconds (at least 3s): 

[mae-3]

@Jinji 

You likely have a throughput fault with the speeds reported even over wireless you should expect more than those throughput speeds, the router status shows the link connection is working fine locally. But it could be contention or a fault even though the router status seems to suggest otherwise...

You'll usually find that Sky won't take the fault or congestion issue seriously when it isn't shown so on the router stats but something is wrong when those throughput speeds are reported so slow on a 550Mbps/75Mbps connection. You have a wireless and a hardwire device connection, so ensure testing speeds over ethernet or wireless 5Ghz preferably which is likely the case.