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Discussion topic: Sky Q router disconnects during night and disables my home ring alarm system

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This message was authored by Muppetking This message was authored by: Muppetking

Sky Q router disconnects during night and disables my home ring alarm system

 A few time my sky q router has failed, the far right light is amber and all other are green, I lose connection to internet and home ring alarm function, it will only reconnect if I turn power off and on again, but unable to do this when away from home as leaves my home alarm free, any ideas please

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Sky Q router disconnects during night and disables my home ring alarm system

Posted by a Superuser, not a Sky employee. Find out more

@Muppetking 

Could be anything from a local fault to upstream maintenance: unfortunately domestic broadband really isn't robust enough to be considered as a reliable security service, particularly without cellular failover (and local battery backup).

If you post your Hub stats, we'll have some information about your individual phone line and internet connection to work with.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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