Sky Q minis no internet

[BorisB]

I've been using an Asus DSL AX82U for a number of years with no problem, a couple of months ago my 2 mini boxes started dropping internet,  not a massive problem because i rarely use those services on the minis, however i reported this whilst on the phone about something else & an engineer duly arrived yesterday. He thought it must be a problem with the main box &  proceeded to change that & the 2 original minis, all brand new equipment & now all 3 say there's no internet connection. tried wireless & wired same result.  Everything else in the house Amazon & Apple etc connects fine Sky equipment not having it?

[Chrisee]

@BorisB was the Q system working when the Sky engineer left?  If it was what changes did you make , if it wasn't you need to get the engineer back.

As you use a third party router rather than a Sky hub the set up wil be different the Q minis cannot connect to third party wifi instread they connect to a 5GHz signal produced by the main Q box. This sigbal uses ch36 to 52 so your Asus router should be set to use a different range. The main box will connect tonthe Asus router using the 2.4GHz band giving an internet connection for all Q boxes. 

[BorisB]

It was working with a sky router not my Asus which was fine with the previous box, the main box connects to the router fine but insists i have no internet. He advised me to get a "splitter' to run both & just use the sky router for sky products, which im pretty sure is impossible to split an adsl line?

[jamesn123]

@BorisB 

Do you use the Asus router in AP or router mode?

[BorisB]

i use it as router, couldnt even find my sky router, engineer had to lend me one

[TimmyBGood]

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@BorisB wrote:

He advised me to get a "splitter' to run both & just use the sky router for sky products, which im pretty sure is impossible to split an adsl line?

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I'd imagine that was referring to using both routers (one behind the other) or possibly having an ethernet switch.

You are correct that splitting the external connection isn't possible.