0

Discussion topic: Sky Q mini box disconnecting

Reply
This message was authored by: Bodiddlydoo

Sky Q mini box disconnecting

I have only just gone over to Sky full fibre broadband today, i have a main SkyQ set top box and a mini box in the bedroom. The network connection to the mini box is through wifi and is showing as constantly disconnecting, i'm also seeing a poor wifi signal on my mobile device. This has only happened when switching from full fibre with BT, the wifi signal strength was always strong from the BT HomeHub but is weak from the Sky router. I will need a wifi booster to enable to minibox to work properly but as i dont have the guaranteed wifi package where do i stand ? The mini box product wont work without a wifi booster, is it up to Sky to provide a booster free of charge if the mini box wont work properly without it ?
Purple aki
Reply

All Replies

This message was authored by: Chrisee

Re: Sky Q mini box disconnecting

Posted by a Superuser, not a Sky employee. Find out more

@Bodiddlydoo you will have to speak to Sky but as a Sky Q subscriber you are entitled toman enginerr visit to sort any issues. However as far as other devices like your phone you will need to buy their WiFi Max bundle to getan extenders thst will support that. 

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Reply