Poor WiFi coverage & signal keeps dropping

[JCarter93]

Hello,

We recently had Sky Broadband installed which took weeks due to incorrect installation in our area. Now it's set up, all our devices keep dropping connection every few minutes and coverage throughout the house is poor. It's only a small terrace house, but signal in the office upstairs is terrible and well below what we previously had with Virgin. 

Please can this be corrected or we will look to cancel our contract and revert back to Virgin.

Thanks,

Jack Carter 

[Chrisee]

@JCarter93 Poor WiFi coverage is probably the most common question we get in the forum. In many homes a single Sky hub cannot provide a usable wifi signal in every room due to the layout and type of construction of the property especially in older homes. Assuming the hub is in the best possible position which is out in the open on a surfsce then the only answer is additional wifi sources. 

Your choice.is to either buy Sky's add-on WiFi Max bundle which can supply up to 3 extenders see https://www.sky.com/help/articles/sky-wifi-max or buy your own wifi system and use that instead of the Sky hub's WiFi.