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Discussion topic: Sky Q box network connection issues
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This message was authored by: djdta
Message posted on 24 Jan 2025 08:17 PM
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Sky Q box network connection issues
Good evening, I have recently renewed and upgraded my Internet package. However, since this has happened I am getting periodically cut off on the SKY Q box network connection to my new router. This prevents me watching any apps or other items. The wifi strangely works on mobiles etc whilst this happens and Internet elsewhere is fine. I have reset it a few times now, cycled the SKY Q box and the router a few times but still get this issue.
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This message was authored by: Chrisee
Posted by a Superuser, not a Sky employee.
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Message posted on 25 Jan 2025 08:02 AM
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Re: Sky Q box network connection issues
@djdta what colour hub do you have and is it the main Q box or a Q mini tgst has the issue?
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by: djdta
Message posted on 26 Jan 2025 01:26 PM
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Re: Sky Q box network connection issues
Hi Chrisee,
I have the new white hub and it's the main sky q box that this occurs on
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