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Message posted on ‎15 Jun 2024 07:13 PM

Sky Mobile keeps dropping off WIFI

Since sky had the big network outage a month or so back, my iPhone constantly drops off the WiFi. 
I have done a factory reset on network settings, will stay on for a while and then drops again. 

WI-FI is showing as connected but goes to 4G.

 

have rebooted the router and again it works for a while and then stops. 

my other half also has an iPhone and it doesn't do it to his Phone and he is on sky mobile as well .

 

Why does this keep happening. 

 

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Message posted on ‎15 Jun 2024 11:58 PM

Re: Sky Mobile keeps dropping off WIFI

@Shelley661 

 

Under mobile services in setting on the iPhone what is Wi-Fi Assist set at currently? If it is set to on then whenever the wireless signal is rather poor eg: 4G signal and speed is better than wireless then the iPhone will switch to mobile data automatically. To stop this behaviour turn off WiFi Assist on iPhone.

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Zen internet on FTTP (900Mbps down, 100Mbps up). SAT> IP (Apple 4K 2nd gen TV to LG C1 OLED UHD TV/Dolby Atmos Denon AVR, DacMagic Plus for Hi-Res audio), hosting own blog/forum (cluster), OPNsense & Zenarmor L4/L7 NGFW & DPI IDS/IPS, Asus ET12 Pro Tri-Band wifi, Linux, Gamer: Xbox Series X/i7 laptop, round-robin DNS over HTTPS, non-proprietary VoIP HD AMR-WB (G.722.2) and more... Beta tester Apple iOS/watchOS/tvOS/iPadOS/macOS.

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Avatar for mae-3
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This message was authored by: mae-3 Answer

Message posted on ‎15 Jun 2024 11:58 PM

Re: Sky Mobile keeps dropping off WIFI

@Shelley661 

 

Under mobile services in setting on the iPhone what is Wi-Fi Assist set at currently? If it is set to on then whenever the wireless signal is rather poor eg: 4G signal and speed is better than wireless then the iPhone will switch to mobile data automatically. To stop this behaviour turn off WiFi Assist on iPhone.

-------

Zen internet on FTTP (900Mbps down, 100Mbps up). SAT> IP (Apple 4K 2nd gen TV to LG C1 OLED UHD TV/Dolby Atmos Denon AVR, DacMagic Plus for Hi-Res audio), hosting own blog/forum (cluster), OPNsense & Zenarmor L4/L7 NGFW & DPI IDS/IPS, Asus ET12 Pro Tri-Band wifi, Linux, Gamer: Xbox Series X/i7 laptop, round-robin DNS over HTTPS, non-proprietary VoIP HD AMR-WB (G.722.2) and more... Beta tester Apple iOS/watchOS/tvOS/iPadOS/macOS.
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