Sky Max parental settings

[mayo1982]

Good evening

I've an issue with parental settings whereby the time they are being implemented seems to happen an hour before they are actually set.

I've rebooted and reset them all but still getting the same problem

any advice please?

Many Thanks

[Chrisee]

@mayo1982 If that has just happened I suspect the system has applied day light saving a couple of weeks early. I think the system Sky are using is based in the US where the clocks chaged last weekend while UK clocks dont change for another 2 weeks. I will draw Sky's attention to the issue.

[KevNewMedia]

Hi @mayo1982 

Welcome to the Sky Community and thank you, @Chrisee , for raising the issue.

I'm going to message you directly, as I need some personal information.  You're looking for the red icon at the top corner of the screen, click on your avatar, and you'll see the message there.

[KevNewMedia]

Thank you for your reply via PM @mayo1982 

The details have been passed to our support teams to investigate further.

[raymo1975]

@KevNewMedia My Sky Max hub went live on Monday and I'm having the exact same issue. 

[KevNewMedia]

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@raymo1975 wrote:

@KevNewMedia My Sky Max hub went live on Monday and I'm having the exact same issue. 

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Thanks for confirming this @raymo1975 

The team are working on the problem and as soon as I hear back, I'll let everyone know.

[raymo1975]

Thanks @KevNewMedia, much appreciated! 🙂

[Chrisee]

@raymo1975 things should get sorted when our clocks change over Easter weekend even if Sky have not applied a fix before then.

[mayo1982]

@raymo1975  I've simply put my schedules on an hour for now which seems to have worked. Well I assume it has as we see the kids appearing downstairs at the correct time lol

intend to alter schedules again after our clocks change, if no news from @KevNewMedia  before then

[KevNewMedia · Accepted solution]

Hi Everyone

Thanks for your patience.  This issue was resolved late last week. If you've modified your schedules, you may want to adjust them if required.

[raymo1975]

Thanks @KevNewMedia, much appreciated!