Sky Max Pods

[Lee_W1588]

Hi,

I'm recently a returning sky customer after a couple of years with the opposition! 

I've taken out the sky max package as we live in quite an old property and wifi coverage is an issue that we cant seem to get around.

Sky have sent me one of their booster pods to help with this and stated that if i need any more, i can request them.

Upon setting the pod up yesterday, worked really well. Set it up with little to no effort, as the box explained i would.. and off i went, great signal to most rooms ( still need another one ideally )

This morning I've come downstairs and noticed that the light on the pod was flashing, meaning its no longer connected. I've tried around 10 times to connect the device now, moving it to different locations each time getting a little bit closer to the hub to hopefully get a connection, and it just will not connect for love nor money.

Any help would be appreciated, as the pod is now literally 2 feet away from the hub and still wont connect.

TIA

Lee

[jamesn123]

@Lee_W1588 

I've escalated your post to Sky. Look out for a message on the forum

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Lee_W1588  an invite to chat.

[K-Man72]

Hi, I am getting the exact same issue with my Sky Pod. The unit has been plugged into a wall socket literally 8 feet from the Sky Max router, and I'm still getting the white leds flashing. I suspect a faulty router (as my wifi network if woeful). Any thoughts would be greatly appreciated 👏 

[Addie15]

Hi there, @K-Man72. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Violetwalk7]

How do you request more pods? 

[Chrisee]

@Violetwalk7 if you buy Wifi Max you need to call Sky and need more than one pod to get the guaranteed wifi speed of 10Mb/s if you are in a Superfast or 25Mb/s if on Ultrafast in every room. They will then arrange for one of their Broadband engineers to come out and run some tests and if they agree you will be sent upnto 2 more. The visit is useful as they will test signal levels in your home and advise on positioning of the hub and pods to get the best coverage. 

[LWMiller]

Hi.  I need help with a flashing white light on the pod as well.  Installed the hub on Thursday.  Thank you!

[allison1963]

My pod doing exactly the same. No matter where I put it it just flashes all the time.