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Discussion topic: Sky Max Hub - connected devices list

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This message was authored by Fred123456789000 This message was authored by: Fred123456789000

Sky Max Hub - connected devices list

I'm using the My Sky app to try and setup Port Forwarding on my Max Hub (new white one) and it's an incredibly frustrating experience! My main issue is with the connected devices list that's presented to me when I select a device. As you can see below, it's duplicating some devices, some devices don't show up in the list at all, some devices in the list haven't been on the network for weeks and most of my Windows devices show up as 'Generic Brand Windows PC/Laptop'.

 

So, a couple of questions.....

1. Is there any way to properly refresh the list? I've rebooted the router and that's not helped.

2. Why isn't it identifying the connected devices properly? We have several laptops in the house and identifying the one to forward the ports to is impossible without seeing the hostname of the machine. It found the name of the Vespasian laptop (albeit then duplicated it - so I don't know which is the right one), but that's only one of four laptops, the others (if they are in the list) are hidden behind the 'Generic' labels!


Screenshot_20250121_101127_MySky.jpg

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This message was authored by Chrisee This message was authored by: Chrisee

Re: Sky Max Hub - connected devices list

Posted by a Superuser, not a Sky employee. Find out more

@Fred123456789000 depending on the device you will get duplicate names for different interfaces so for example for the LAN and WiFi. 

You can see a much better list in the hub's web interface where you can rename devices and see the mac address and further detail but you cannot add the port forwarding from there.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by Doc5907 This message was authored by: Doc5907

Re: Sky Max Hub - connected devices list

Posted by a Superuser, not a Sky employee. Find out more

@Chrisee wrote:

@Fred123456789000 depending on the device you will get duplicate names for different interfaces so for example for the LAN and WiFi. 

You can see a much better list in the hub's web interface where you can rename devices and see the mac address and further detail but you cannot add the port forwarding from there.


Hi @Chrisee  for the White hub's Web interface, I don't think you can rename devices but can add a comment with exact name of device. (unless I can't see how to rename) 🙂

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Sky Q 1TB UHD
LG TV
Sky Mobile
Sky Max Full Fibre 500 broadband
Fred123456789000
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This message was authored by Fred123456789000 This message was authored by: Fred123456789000

Re: Sky Max Hub - connected devices list

I agree - that's my finding as well - I can add a comment to the device, but can't make any other identifying changes. Annoyingly, the connected device list in the web interface shows all the correct names of Windows machines - whereas the My Sky app just shows 'Generic Windows' for most of my machines.

This message was authored by Doc5907 This message was authored by: Doc5907

Re: Sky Max Hub - connected devices list

Posted by a Superuser, not a Sky employee. Find out more

@Fred123456789000 wrote:

I agree - that's my finding as well - I can add a comment to the device, but can't make any other identifying changes. Annoyingly, the connected device list in the web interface shows all the correct names of Windows machines - whereas the My Sky app just shows 'Generic Windows' for most of my machines.


@Fred123456789000 

One option of course, which some people do, is to add a 3rd party router such as an Asus which can then manage all the devices and allows  far greater customisation options. Obviously there's an extra cost to doing that.

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Sky Q 1TB UHD
LG TV
Sky Mobile
Sky Max Full Fibre 500 broadband
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