Sky Max Hub Delivery Delayed

[Viknesh]

Hello, I am new Sky user. I haven't received Sky Hub though activation date has passed. Order says dispatched on 17 Jun 2026 but expected delivery date is blank. I am unable to reach sky support team over phone call as there is no appropriate option for such concerns. Please let me know if any routes to reach Sky and escalate this matter.

Also, billing has been started with no product delivered. I hope you understand how frustrating it is.

[Brill+Gill]

Hi @Viknesh, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[Viknesh]

Hi Sky ,

I misunderstood sky is big company,  still the problem not resolved,  I high disappointed with your service.  Rating form I received I explained your services with zero rating. 

[Jen_out_of_Jen]

Hi @Viknesh, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141