Sky Max Boosters

[cjdugg]

I spoke with with an agent to order some Boosters so that I can use the wifi I've got in my house beyond the first floor.

Not only has nothing happened and no order been placed (I'm already paying for Sky Wifi Max) but the Sky Assistant link is dead, doesn't work on my phone and obviously there is not email, phone or any other alternative method to speak to anyone.

Honestly, I don't understand how any of these companies have any customers left - the customer service is unashamedly awful ! 

[JimM1]

@cjdugg You need to call again, and you will get only ONE, so be aware off that fact!

[cjdugg]

Call who ? There is no number ! I don't have a landline 

[PaulB1969]

@JimM1 You can get more than ONE but it's at engineer's discretion on a home visit , I had some real issues and had the engineer around,  I now have THREE and it works a treat. 

@cjdugg if you don't have a landline you can call on a mobile but the forum won't allow a paste of numbers, google can help. The only other option is to try to start another live chat and see if you can get the back office tech support to ring you. I spoke to a really helpful guy in Scotland who basically said it's not right and booked the engineer.

[splatto]

All I had to do was go onto Virtual Chat and tell the bot what I wanted. It said something like "I can't do that here" and gave me a phone number.