Sky Hub won't let me change the wifi channels

[DB+in+Bath]

Hi. I need to temporarily change the wifi channels on my Sky Hub. At the moment its set to both  1 (2.4 GHz), 36 (5 GHz). I need to set it it to just 2.4GHz to let a piece of equipment connect. I've followed the instructions, gone into wifi setting. changed the channel to 1 and clicked apply. The screen says its on channel 1 only. When I update the status page it still shows the Hub as being connected to both channel 1 and channel 36 and the piece of equipment won't connect so i know its broadcasting on both channels.

Can someone please help and advise me what to do?

Thanks

[cookiemonsteruk]

@DB+in+Bath 

Channel 36 is a 5ghz channel therefore can be left alone

Seperate the wifi bands so the 2.4 and 5ghz have seperate ssids and allocate devices as required to the 2.4 ghz wifi

- Log onto router and go to wifi
- Go to 5ghz band and untick synchronise 2.4ghz and 5ghz
- Go to 5ghz ssid and add -5g at the end
- Save
- Go to individual devices and assign wifi band accordingly

[DB+in+Bath]

Hi Cookie Monster. Thanks for replying so quickly.

Where do I find 5ghz ssid? (I've managed to unsyncronise).

The only ssid I can see on the 5ghz page is a fixed box saying network ssid

Thanks

[cookiemonsteruk]

@DB+in+Bath 

You should be able to click at the end of the 5ghz ssid and add -5ghz at the end   this will give you 2 ssids . The original ssid is now 2.4ghz the one with -5ghz is now obviously 5ghz

[DB+in+Bath]

Hi.

I've put below a screenshot of the page I'm looking at. I can't see the 5G SSID. Is it a different description or on a different page?

Thanks

[Highlinder]

@DB+in+BathDo you see at the top of your browser window what is shown in the picture below in the Wi-Fi section of the router config

[DB+in+Bath]

Hi Highlinder

Yes I do

[Highlinder]

@DB+in+BathThen all you have to do is click on the 5 GHz tab that let's you into those settings.

[DB+in+Bath]

Thanks. But when I get into the tab there isn't the SSID that cookie monster talked about so I can't add -5g to it

[cookiemonsteruk]

@DB+in+Bath 

Its the one starting  SKYSK

[DB+in+Bath]

Thanks Cookiemonster. This has now solved the problem as I've discovered the equipment is faulty 

[JD87001]

Where can I find username for the IP log in to improve the channels? 

I tried to use account numbers and email, it doesnt work. Anyone know?

Thanks

[Skull+Treaty]

1. ---

   @JD87001 wrote:
   

   Where can I find username for the IP log in to improve the channels? 

   I tried to use account numbers and email, it doesnt work. Anyone know?

   Thanks

   ---

   @JD87001 

The defaults are below, depending on the Hub you have:

[Luce30]

Can anyone help please. I'm trying to change my WiFi router password and keep getting this when I click apply after changing the channel:

What am I doing wrong. 

My internet is driving me insane, particularly on my phone it just won't load things. 

Thank you for any help. 

[Highlinder]

@Luce30Are you trying to do this on a device connected to the Wi-Fi? This will not work and why you are being disconnected. This needs to be done on a wired device .