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Discussion topic: Sky Hub delivery

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Nikki111
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This message was authored by Nikki111 This message was authored by: Nikki111

Sky Hub delivery

‎08 Jun 2024 07:19 PM

Hi,

My broadband is meant to be installed on Monday (10th June) but I haven't received my hub. Royal Mail has said it's meant to be delivered on Monday but not sure what time. Can the engineer still install/ turn on the broadband of the hub isn't delivered on time? 

thanks 

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Highlinder
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Superuser
This message was authored by Highlinder This message was authored by: Highlinder

Re: Sky Hub delivery

‎08 Jun 2024 08:06 PM

Posted by a Superuser, not a Sky employee. Find out more

@Nikki111  What broadband package is being installed at the property? You should be able to check via Track orders in my account and get the tracking number for Royal Mail.

 

The engineer does not need the router to be in place to complete their side of the installation.

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