Sky Hub WiFi connection - issues with apps like YouTube / WhatsApp / etc (Possibly Shield Issues?)

[triumphofhearts]

I have noticed this issue especially on my phone (a Galaxy S24 Ultra), but I believe it may also be affecting other devices too.

I frequently recieve the notification 'WhatsApp has been forced to use mobile data because it's WiFi connection is being blocked' or words to that effect.

Additionally on occasion, loading an app like YouTube, HotUKDeals, Facebook, etc will render nothing at all *UNTIL* I toggle WiFi on and off - at that point it works without issue.

I have my Shield settings on the Sky Hub disabled completely, but have also tried it on other settings like 18+ that should, in theory, allow traffic to all these sites and services completely unfiltered.

If anyone has experienced something similar, I'd love to know.

[Greenfingers001]

Hi there @triumphofhearts , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mich+Bell]

Can't watch programmes keeps saying poor connection 

[Lisa-P1987]

Hi there Mich+Bell, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[MightyPerez]

Did you get this resolved? I have the same problem with my s24 ultra