Sky Hub Not Connected

[LouiseOb]

I have three nights and an orange light on my sky hub I have no Internet on my sky glass Wi-Fi or any device devices in the home. The app says there's a problem but can't tell me what the problem is. I can't find any way of fixing the problem

is this a sky problem problem

[caesarome]

@LouiseOb 

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.