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Discussion topic: Sky Gigafast blocking work VPN

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This message was authored by Coco2812 This message was authored by: Coco2812

Sky Gigafast blocking work VPN

Hi,


I recently joined Sky on their Gigafast broadband and since joining, I have been unable to access my work VPN. Whenever I try and access it, I get the below message:

 

The VPN connection between your computer and the VPN server could not be completed. The most common calls for this failure is that at least one Internet device (for example of firewall or router) between your computer and the VPN server is not configured to allow generic routing encapsulation (GRE) protocol packets. If the problem persists contact your network administrator or Internet service provider. 


I have contacted my IT team who are unable to do anything and I have also contacted Sky twice about the issue who were unable to solve the problem, despite disabling the security and resetting the router 3 times. 

I wanted to just check here as well, in case there is anything I am missing. If not, might have to change provider! 

If it helps, the VPN I use is Cisco, I believe.

 

Thanks in advance.