Sky Gigafast Problem

[mandip]

I had giga fast it was good for about 3 months and after that it really slow down a really bad rubbish was getting speed of 245mbps they promised 600 Mb per second minimum speed on the keto fast which I was definitely not getting  advise you not to get it tried to talk to Sky advises everyone kept saying it's fine and then not helpful so I reverted back 145Mbps per second had no help from the advires

all they kept on saying is that open reach saysing either you get to speed or you don't meaning you get the phone 900 which is total ******

[xxiphxx2k]

Did your issue get resolved?, I am having the same issue.

[mandip]

Hi no l downgraded from gigabit to 150mbps 

[SKYQwSKYfiber]

@PaulH369  I recently got SKY Giga Fiber installed and had the same issue, alot of tiral and error, daily download tests and a a few calls to SKY later ... sorry to say but its down to whatever device you are trying to connect with, and the newer the device is the better the download speeds. I am guessing new devices are designed with fast internet speeds / 5G in mind, therefore have the capacity to take advantage of the increased bandwith, while older devices have a threashold they will not go over. 

Please see the below table of averge download speed results for comparison:

Old Devices

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5G Wifi (same room as router)

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HP laptop (2017) - 100 Mbps

Samsung Galaxy A32 phone (2021)  - 275 Mbps

Ethernet cable

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HP laptop (2017) - 255 Mbps

LG smart TV (2021) - 90 Mbps

Xbox One S (2017)  - 475 Mbps

Newer Devices

=========

5G Wifi (same room as router)

---------------------------------------

Samsung Galaxy A34 phone (2023)  - 550 Mbps

Ethernet cable

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Dell laptop (2022) - 830 Mbps