Sky Fibre but no OTN

[Mark020]

I have Sky Fibre being activated tomorrow the Sky engineer is booked for the afternoon 

My question is - Openreach attended last week and installed the Fibre to a grey box on the outside of the house. Sky sent the new router ready for tomorrow but I can't see the OTN. I'm assuming that this goes inside my house next to the router so where is it?

Does the Sky engineer bring it or is it already in the grey Openreach box outside my house?

Can anyone help?

[Mark020]

Just to add, I haven't broken the seal on the router box so it could be in with the router I don't know

[TimmyBGood]

@Mark020 

The ONT (Optical Network Terminal) is Openreach hardware, not something Sky provides in advance (and there's no room for one in a Hub box).  It's a powered device which goes inside your property, on the end of an optical fibre pigtail coming from that external 'grey box' (which is the Customer Service Point)

Either Sky thinks, from Openreach records, that your ONT is in place, or the second stage installation is booked but not completed and the Hub has been despatched in advance of the booking.

https://www.sky.com/help/articles/optical-network-terminal 

[TimmyBGood]

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@Mark020 wrote:

I have Sky Fibre being activated tomorrow the Sky engineer is booked for the afternoon 

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That probably means that the second stage installation, including fibre splicing and ONT setup, is going to be carried out by Sky personnel: this is still relatively rare, but does happen.  They will bring the ONT.

[Mark020]

Thanks for the reply, to be fair I remembered that the Openreach engineer said that Sky would connect a cable from the external grey box and take it inside the house

Just got a feeling that something will go wrong tomorrow with the changeover. The Openreach engineer definitely didn't leave any hardware when he left our house after connecting the fibre to the grey box

I'll update tomorrow after the visit

[TimmyBGood]

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@Mark020 wrote:

The Openreach engineer definitely didn't leave any hardware when he left our house after connecting the fibre to the grey box

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That's fine: whoever is coming to do the fusion splicing will bring the ONT.

[Mark020]

Just to update the thread. Sky engineer turned up and did the external splicing and she supplied the Openreach OTN 

All up and running in just under 1 hour

Thanks 

[TimmyBGood · Accepted solution]

@Mark020 

Great: that's exactly how it's supposed to work.  It's just a shame that ISPs don't explain the process better.