Sky Continues Virgin Broadband When Moving to Sky?

[S2kUK]

I had a long chat with sky sales about switching from Virgin to Sky (who was amazingly helpful!) where I was told that during the crossover period of getting my Sky fibre installed that Sky will effectively take over the Virgin broadband connection meaning I will not be without broadband.

NOTE: The earliest I can get a fibre installation date in my area is 2 months away hence my concern on this. 

I just wanted to double check this is the case as I always considered Virgin a completely independent network (i.e. not using BT equipment) so can Sky really take over a Virgin connection during this 2 month interim period?

thanks for your help! 

[GD1]

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@S2kUK wrote:

I had a long chat with sky sales about switching from Virgin to Sky (who was amazingly helpful!) where I was told that during the crossover period of getting my Sky fibre installed that Sky will effectively take over the Virgin broadband connection meaning I will not be without broadband.  Yes & no, Sky will take over providing broadband using the One Touch Switch service, they can't use your Virgin Media connection though.

NOTE: The earliest I can get a fibre installation date in my area is 2 months away hence my concern on this. 

I just wanted to double check this is the case as I always considered Virgin a completely independent network (i.e. not using BT equipment) so can Sky really take over a Virgin connection during this 2 month interim period?  They are an altnet and Sky use Openreach, but VM have signed up to the OTS and Sky can request your service from VM effectively ending your broadband service with VM when your Sky broadband service starts.

thanks for your help! 

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@S2kUK 

[S2kUK]

Thanks for the info!

Have I made a mistake by cancelling my Virgin TV/Broadband? (It ends 20th May)

Should I tell Virgin I want to stop the cancellation so that Sky can organise cancellation to align with the fibre install which won't be unltil some time in June? 

thanks again! 

[GD1]

@S2kUK  Ideally you shoudl let Sky handle the switch of broadband, you would still need to cancel the VM TV service as no other provider can do that.

[TimmyBGood]

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@S2kUK wrote:

Have I made a mistake by cancelling my Virgin TV/Broadband? (It ends 20th May)

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Yes: you don't want Virgin to unilaterally cancel the broadband, because that trumps the One-touch-switch process.

[S2kUK]

Cheers for the info!
I will contact Virgin tomorrow and put a stop to my broadband cancellation.

thanks again!