Sky Broadband.

[DonnaPaisey]

On the 11th of April, I purchased an upgrade to my Sky Broadband package. I went from the 37mb package to the 61mb. When going to the My Sky app and looking onto "My Orders" it says 'Activated' and my scheduled go live date is "April 12th" I have woken today and gone to "Check my connection" to still see 37mbs and no change. "My Orders" still stand saying my go live date was yesterday... If it's any matter- the Admin fee? Comes out in May.

[cookiemonsteruk]

@DonnaPaisey 

Could you post your hub stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[DonnaPaisey]

 So I'm pretty sure this is what you wanted?

[cookiemonsteruk]

@DonnaPaisey 

Its showing 65Mbps at the minute and with the line attenuations is likely to go to 80Mbps.  The line drop 34 hours ago is likely when the new profile was changed.

What device are you measuring the speeds on and are you using wifi or ethernet?

[DonnaPaisey]

So after giving you that screenshot I had checked the speed on Oakla and was getting 50 download when connected to WiFi. Most likely an issue related with the My Sky App and not updating as fast because the connection says 37. Thank you very much for your reply 

[cookiemonsteruk]

@DonnaPaisey 

Just check the hub stats in case the my sky app is acting up.  

[DonnaPaisey]

Okay, I will do that for now on. Thank you very much 

[cookiemonsteruk]

@DonnaPaisey 

Reviewing the stats again the line attenuations suggest your green roadside cabinet is almost outside your front door.  So long as you don't reset the hub i am sure you will get 80Mbps.   So over the next 10 days check that that noise margin starts going down from 6 db to 3db

[DonnaPaisey]

What does the noice margin exactly do? And what is the main purpose of checking it over the next 10 days? A query.

[cookiemonsteruk]

@DonnaPaisey 

Noise margins can indicate a fault if it is ove,r ds 6db . In this situation your line looks able to handle 80Mbps. There fore it could be ds 3db.  It is likely that increasing your speed has put your line on a dynamic line management as your local cabinet makes sure your line can handle 80Mbps.  Like when you first got sky broadband you would have been advised about the 10 day line training this pretty much works the same way

[DonnaPaisey]

Okay thank you for the clarification 

[cookiemonsteruk]

@DonnaPaisey 

Also it reflects on your guarantee.

You line attenuations suggest a guaranteed speed of maybe 65-70 Mbps so keeping an eye on the speed over the next 10 days will keep you 

In a good position if it doesn't increase