Discussion topic: Sky Broadband (no TV) Activation date set for 5 weeks after order

This message was authored by: Robin00 · ‎12 Nov 2022

My broadband provisional date was estimated for 23rd Nov, 2 weeks after ordering. Now it has been confirmed for 15th Dec. I'm wondering why the activation date is so much later than initially estimated. Five weeks seems a long time between ordering and set up.

The confirmation email said I didn't need an engineer for activation, just the ONT powered on. So why does it need to wait for 5 weeks? Is it going to take that long for the Sky Hub to be delivered?

This message was authored by: Daniel0210 · ‎12 Nov 2022

@Robin00

This may be delayed due to industrial action by Openreach over the last few months. Your hub should arrive a couple of days before the activation date.

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This message was authored by: TimmyBGood · ‎13 Nov 2022

@Robin00

That does seem an excessive delay for activation. Just to check: is there a green tabbed cable plugged into the ONT from outside the property, and which LEDs are illuminated on the box?

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

Discussion topic: Sky Broadband (no TV) Activation date set for 5 weeks after order

Sky Broadband (no TV) Activation date set for 5 weeks after order

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Re: Sky Broadband (no TV) Activation date set for 5 weeks after order

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