7

Discussion topic: Sky Broadband blocking domain

Reply
This message was authored by Katherine11 This message was authored by: Katherine11

Sky Broadband blocking domain

Currently WFH, server run by a third party. Sky Broadband is blocking all sending and receving of email in app. Can receive but not send over 5G. Also blocking the loading of business website. Person who runs my server has no issues from his end. Have tried all the Sky online help pages re proxy, spam filter, VPN etc

HELP!!!


Best Answers
Katherine11
Topic Author
This message was authored by Katherine11 This message was authored by: Katherine11 Answer

Re: Sky Broadband blocking domain

When I toggle off the WiFi and I use my Sky Mobile 5G signal.  So I'm using up my monthly data allowance.

View this Answer within the discussion

Reply

All Replies

This message was authored by Highlinder This message was authored by: Highlinder

Re: Sky Broadband blocking domain

Posted by a Superuser, not a Sky employee. Find out more

@Katherine11  What is your broadband shield  setting set to as the default is set to PG 13.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
Katherine11
Topic Author
This message was authored by Katherine11 This message was authored by: Katherine11

Re: Sky Broadband blocking domain

I had disabled the shield. 

This message was authored by Chrisee This message was authored by: Chrisee

Re: Sky Broadband blocking domain

Posted by a Superuser, not a Sky employee. Find out more

@Katherine11 Sky only block domains required by a court order so it is likely to be a configuration issue at your end or a routing issue if yourprovider has made recent changes which have not fully been picked up bybthe DNS system. If you suspect the latter try adding a public DNS address to the network settings on your device Google's at 8.8.8.8 is easy to remember.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by Anonymous This message was authored by: Anonymous

Re: Sky Broadband blocking domain

I'm puzzzled about being unable to send over 5G? Or are you talking about the 5GHz WiFi band?

Katherine11
Topic Author
This message was authored by Katherine11 This message was authored by: Katherine11 Answer

Re: Sky Broadband blocking domain

When I toggle off the WiFi and I use my Sky Mobile 5G signal.  So I'm using up my monthly data allowance.

This message was authored by Anonymous This message was authored by: Anonymous

Re: Sky Broadband blocking domain


@Katherine11 wrote:

When I toggle off the WiFi and I use my Sky Mobile 5G signal.  So I'm using up my monthly data allowance.


As far as I can see (I'm no expert on this side of things) it's the person running your server you need to talk to, I'm fairly certain that Sky would tell you the same. Is it a domestic or business contract you have with Sky?

This message was authored by JamesMorton This message was authored by: JamesMorton

Re: Sky Broadband blocking domain

Landline not receiving calls    callers say it rings twice and then goes dead.  I hear nothing

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion