Discussion topic: No internet or TV
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Message posted on 02 May 2024 10:38 AM
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No internet or TV
Had bad weather last night, woke up to no internet (all the right lights are on) but am now having to use my 4g. Tv also doesn't work. It's saying they're having technical difficulties and will try and fix it ASAP but when i have a look it says there's no issues in my area. I'm still currently on hold to speak to someone but does anyone have any ideas? Never happened before
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Message posted on 02 May 2024 10:50 AM
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Re: No internet or TV
@Bubble1 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic
If it finds an external fault it should enable you to book an engineer.
If you have found this solution helpful please tick this as the answer.
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