Sky Broadband Superfast Includes Sky Pay As You Talk Includes Sky Broadband Boost, I have NO Boost!

[EandA126]

My package states Sky Broadband Superfast

Includes Sky Pay As You Talk

Includes Sky Broadband Boost

am I wrong in thinking that I should have a separate booster box to enhance the signal?

if so I've never received one.

[cookiemonsteruk]

@EandA126 

I thought they were sent out autmatically when you take broadband boost.  Does it say anything in your my sky app your orders?

If not you would need to call sky to request the booster box

[Skull+Treaty]

@EandA126 

Boosters aren't sent out as standard. You will need to call Sky about your Wi-Fi and request they issue a booster. They may send an engineer to scope out the situation and improve things as well. 

[EandA126]

This was part of my package, it was only when I looked at what the booster looked like that I have noticed then never sent it.

[Skull+Treaty]

You'll need to give Sky a call @EandA126 to request it 👍🏻

[TimmyBGood · Accepted solution]

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@EandA126 wrote:

This was part of my package, it was only when I looked at what the booster looked like that I have noticed then never sent it.

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As noted above a 'booster' is not part of the bundle: one can be claimed retrospectively under the WiFi Guarantee.  BT sends out a booster with their Halo3+ package, but Sky does not with Broadband Boost.

[EandA126]

So Broadband Boost isn't a separate Box?

[TimmyBGood]

@EandA126 

Broadband Boost is the rather unfortunate name chosen by Sky to market the subscription supplement.  It is not itself a WiFi 'booster' and does not in fact 'boost broadband' at all.

[Skull+Treaty]

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@EandA126 wrote:

So Broadband Boost isn't a separate Box?

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No, it gives line monitoring, a Wi-Fi guarantee of 3mb/s in every room and if a booster (or 2) are needed, they will provide them for you. 

This may help you https://www.sky.com/help/articles/broadband-boost?DCMP=emc-skycom:na_boost

[EandA126]

So the BOOST is actually a bit of a con then to get another £5 a month out of us!

[TimmyBGood]

@EandA126 

It gets you the 'better' Sky Broadband Hub, and used to give access to Sky Broadband Buddy (but not for new subscribers).  I'd say its value is distinctly questionable, particularly as Sky now effectively bundle the WiFi Guarantee (with a Broadband Hub) anyway.

https://www.ispreview.co.uk/index.php/2022/08/uk-isp-sky-broadband-adds-free-wall-to-wall-wifi-guara... 

[jamesn123]

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@EandA126 wrote:

So the BOOST is actually a bit of a con then to get another £5 a month out of us!

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No.

Broadband boost gives you the following benefits;

- Newer Sky hub

- Daily Line checks

- Evening & Weekend engineer visits at no extra cost

- Sky Mobile Data addons if your broadband goes down

- WiFi in every room or your money back. (So if you cant get WiFi in every room Sky will send you a booster for free. If this booster still cant help you'll get a refund on your broadband boost subscription.)