Sky Broadband Hub - Master Socket Connection?

[dmy24]

Hi there, I have raised your issue to our Sky Community team. Look out for a blue chat bubble that will appear when an adviser invites you to a chat. If the chat is not accepted within 48 hours it will be closed 🙂

[THX1138]

Hi All

Sky SE210 Booster has also just had a firmware update to: 3.01.0901.R

Maybe coincides with the SR203 routers recent firmware update.

Cheers

[Tom-W19]

Hi Temp2123454333

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Temp2123454333]

Hi, Sky Community.

I am currently facing many Sky Broadband Issues, since 23/02/2022 till present where my internet will go in and out such as 1 min active 5 mins inactive 24/7 for the last 6 weeks, 8 customer support calls and 3 engineer visits but they don't have a clue. 

I have attached my Router Stats.

Thank You!

[GD1]

@Temp2123454333  You have posted this numerous times you have been advised to call as you didn't engage with the community chat team when your issue was escalated.

From the stats there is nothing showing as being wrong. Both your hub and wifi have been up for over 166 hours.

I don't think there is anything further the forum can do for you as already advised by @jamesn123 

Please also don't post your issues on other peoples threads, cross posting when you have an existing thread is not needed and can be viewed as spamming the forum.

All of your duplicate posts have also been removed.

[Highlinder]

@Temp2123454333There is no point in flooding the forum with the same post. All that will happen is it will be picked up by the spam filter.

[GD1]

@Highlinder  Already moved all duplicate posts/threads 🙂

[a-h]

Thanks but got feedback and the router is being replaced 

[Temp2123454333]

Hi, @Tom-W19.

Yes, i need it escalated again, i had responded back within 48 hours multiple times but when i checked the next day it was closed if it can be opened again, it would be great!

[GD1]

@Temp2123454333  You shouldn't tag an employee as they may not be around or be on holiday.

I've escalated your post again via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble. Please ensure you check back otherwise your escalation will be closed again and you will then need to call.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[Tom-W19]

Hi Temp2123454333

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[boycat]

Around a week ago, my SKY+HD box lost it's connection to the wifi, and it took a few attempts to get it re-connected. In addition, I have not been abel to use my wireless printer for a few days, and have spent several hours trying to find out why. Having exchanged several emails with my printer manufacturer, and doing  extensive checks on settings, it transpires my Mac is connected to the router using the 5Ghz frequency, but my printer can only connect to the 2.4Ghz frequence. So it will never connect to the wifi again. It is only 16 months old. I also just tried to print from my iPhone 13 PRO, and that didn't work either!

So, thank you very much SKY for updating your HUB without any notificaiton, or advising people that the upgrade could cause problems with their other devises connected to the same netwrok. Disgusting!. I now have to purchase a new printer, which is capable of using 5Ghz frequency - not sure what to do about the mobile though!

Regrettably, I have just signed a new 18 month contract with SKY. Not a happy bunny!

[jamesn123]

@boycat 

Almost everything you've just written in that message is incorrect information. Additionally your issue is not related to a hub firmware update whatsoever. 

If you have a hub that is capable of broadcasting on the 5ghz frequency then you've had that from day one, no update can/has changed that. If you are having trouble connecting your Sky+HD box & printer then you may have to split the two WiFi bands which can be done simply enough by following these instructions. 

Either way you do not need to buy a new printer or phone

[boycat]

@jamesn123

Thank you for your reply.

Can you explain why my printer and iphone have been working wirelesly for 16 months, and have now suddnely stopped? Any why my SKY+ HD box lost it's connection to the internet, when every other device works fine?

I can only be guided by the printer manufacturer who told me about the 2.4Ghz & 5Ghz and the SKY Hub firmware update..

I am not an IT technician, so how I am supposed to know about splitting the two wifi bands?

Thanks for the link though.

[jamesn123]

@boycat 

Because things break, that is technology for you. Just because something works for a period of time then stops working it does not always mean something is broken/incompatible. 

No idea what your printer manufacturer is waffling on about, it amazes me how many companies other than Sky seem to think they know more about Sky's hub firmware updates than Sky themselves.