Sky Broadband DSL cant 74Mbit/s

[ddd01]

Problem with Internet DSL connection
I have a tariff for 74 Mbit but only 60 can work, first, how was I allowed to have a tariff of 74 if they know that I have a DSL connection, and second, how can I get rid of eternal disconnections and set myself a stable 60 Mbit/s?

[TimmyBGood · Accepted solution]

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@ddd01 wrote:

how was I allowed to have a tariff of 74 if they know that I have a DSL connection

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Wholesale FTTC is sold to ISPs as 'up to' 40Mbs and 'up to' 80Mbs service, those being the maximum possible speeds on short and high quality copper lines.

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@ddd01 wrote:

 how can I get rid of eternal disconnections and set myself a stable 60 Mbit/s?

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If the limiting factor on speed is the external copper line distance to the local fibre cabinet then realistically there's nothing a customer can do to remedy that except move house.  Disconnections should be reported as faults, but Openreach is increasingly prioritising their FTTP rollout over legacy maintenance.