Router not received back to Sky

[Danny1803]

 

 

Hello. I returned my Sky Router around 20th of June. I even got an email from Sky that they say thank you for posting the router. The email came 24/06/2024 at 11:15. I had my Sky App also updated that the router is in transit. I posted at Walthamstow Post Office branch. I went to complain but they said thag its been posted. Now Sky is bombarding me with emails and texts to return their router or pay a no return fee of £53. Very bad customer service. Why they do not use a better company to deal with returns? 

[Chrisee]

Hi @Danny1803 I have escalated your post tothe Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye onnthe forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

They will ask if you have the postal receipt so if you have its worth finding thst before starting the chat session. This is not an uncommon problem which the escalation team sort quite frequently.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Danny1803 to chat.