Signal ok , hub will not connect to WiFi. Customer service couldn't help and got cut off after 40 mi

[Spa1]

Hub suddenly will not connect to WiFi. Followed onscreen instructions in settings. 

Customer service held on 40 mins being cut off.

Turned both hub and router several times still not connecting, not a new router or hub was working yesterday ! 

[Addie15]

Hi there, Spa1, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you @Spa1 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks