Signal issue 18th November 2024

[Rc82]

Hi We have never had a problem with the signal dropping or going slow before. Since about 10am today, 24th November the signal keeps dropping and keeps re connecting. Unable to use the Internet or work due to the signal persisting to drop. Is there any issues in the area or something which needs addressing? I have done the checks and all the lights are green on the box. We have no WiFi on our phones either and issue with both work.laptops - I am assuming it is issue with broadband. Can someone please advise. Thanks

[Chrisee]

@Rc82 broadband is normally pretty reliable but lines can develop faults and kit can break. Assuming you have checked the unit is prpoerly plugged in and tried to rdboot the hub there is liitlle more you can do. The next step is using a mobile connection go into the Service Checker which should tell you if Sky are aware of a fault affecting your line. If they are not call them and report it.