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Discussion topic: new full fibre max broadband but slow download & upload speed

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This message was authored by MVHelp This message was authored by: MVHelp

new full fibre max broadband but slow download & upload speed

Hi, please help!

Got my sky broadband upgraded to full fibre max broadband last Monday (11th Nov) but the download speed is now only 2mbps!??

 

Sky webside speed test show 109mbps...however all other speed test on the web (braodband speed checker, fast.com, speedcheck etc) is showing 2 or less mbps! 

 

Struggling to do work conference calling on MS Teams now due to this... needs resolved ASAP.

 

Thanks for any help/advise

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This message was authored by Chrisee This message was authored by: Chrisee

Re: new full fibre max broadband but slow download & upload speed

Posted by a Superuser, not a Sky employee. Find out more

@MVHelp can you run a speedtest on a device connected by Ethernet rather than WiFi? Given the variability of wifi signals speedtest results are not reliable. Sky run their own tests of speeds daily you can see their results by going into the My Sky connection service checker and clicking on the Broadband link which also shows the recent history.

 

Although there can be speed issues with full fibre they are pretty rare  which is why you almost have to eliminate other issues before Sky/Openreach will listen. 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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