18 Nov 2024 12:40 PM
Hi, please help!
Got my sky broadband upgraded to full fibre max broadband last Monday (11th Nov) but the download speed is now only 2mbps!??
Sky webside speed test show 109mbps...however all other speed test on the web (braodband speed checker, fast.com, speedcheck etc) is showing 2 or less mbps!
Struggling to do work conference calling on MS Teams now due to this... needs resolved ASAP.
Thanks for any help/advise
18 Nov 2024 01:10 PM
Posted by a Superuser, not a Sky employee. Find out more@MVHelp can you run a speedtest on a device connected by Ethernet rather than WiFi? Given the variability of wifi signals speedtest results are not reliable. Sky run their own tests of speeds daily you can see their results by going into the My Sky connection service checker and clicking on the Broadband link which also shows the recent history.
Although there can be speed issues with full fibre they are pretty rare which is why you almost have to eliminate other issues before Sky/Openreach will listen.
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