Signal drop/Connection lost

[asaleem89]

Everytime I'm in an online meeting, my call keeps freezing and sometimes Internet gets disconnected. That has been happening for a week now and it is really annoying.

[jamesn123]

Hi @asaleem89 Please post your router stats
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump... 

[asaleem89]

[jamesn123]

@asaleem89 

It does look like your WAN is dropping which would cause dropping calls.

Have you tried running the line test in the My Sky app when it actually happens?

[asaleem89]

I tried running the test in My SKY app while it was happening, it took longer than usual to perform the test but eventually it showed that the connection is good. I tried this on multiple instances but got same result.

[jamesn123]

@asaleem89 

I've escalated your post to Sky, look out for a message on the forum

[Tom-W19]

Thanks for escalating. We've sent an invite to @asaleem89.