Should I receive a new hub when I update to new deal as it went active but l never got new hub

[Tinkerbell83]

Hi I just took a new deal on bb  its just went active but I never received a new hub box ,does it work on my existing box please , I don't have a clue

[cookiemonsteruk · Accepted solution]

@Tinkerbell83 

What package did you have?

What have you got now?

What hub do you have at the mo?

[Tinkerbell83]

Hi I had sky essential broadband and sky q box and my new plan is superfast 35 not sure how it all works 🤯

[cookiemonsteruk]

@Tinkerbell83 

If thats the er115 horizontal one as opposed to the chubby up right one correct. If you still have sr102 (chubby upright one) i would suggest an upgrade . Not for speed but for the 5hz wifi

[Tinkerbell83]

 it's this one that lays flat 😀

[cookiemonsteruk]

@Tinkerbell83 

That weird. Thats the sky broadband hub . Any who sky q er115 or sky broadband hub sr203 there is little difference apart from the sky broadband hub has slightly better wifi than the sky q hub

[Tinkerbell83]

Thank you for your help , just want things easier so if I don't need to get a new hub then that's great long as I can keep using my existing one just didn't know at first if I was meant to receive a new one  thanks.

[cookiemonsteruk]

@Tinkerbell83 

If its the one in the photo with four lights. Power, internet, wifi and phone. Thats the latest hub.

[Tinkerbell83]

Yes that's it ,thank you so much for your help , just don't know how sky do things if you have to get a new hub once you take out a new plan but that's great thanks 😀 👍