Wi-Fi

[Claire-21]

Hello yesterday I called sky and the advisor booked me a openreach appointment. But they messaged me the same message 3 times saying message if fixed but I thought it said still needs to be fixed🤦‍♀️ They have cancelled the appointment. I need it rebooking please 

[TechmanagerMal]

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@Claire-21 wrote:

Hello yesterday I called sky and the advisor booked me a openreach appointment. But they messaged me the same message 3 times saying message if fixed but I thought it said still needs to be fixed🤦‍♀️ They have cancelled the appointment. I need it rebooking please 

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• As we are customers on the forum we can only provide advice.
  However, if you want to discuss the issue with Sky, for the general-purpose number click on "Need more help" at the bottom of this page
  https://www.sky.com/help/home.
  If you are in the ROI set the flag at the bottom of the page accordingly.
  If you have Sky Talk or Sky Mobile dial 150 for a free call to Sky.
• When you call you will be asked if the call is to do with mobile say "No"
  You will then be asked the nature of the call say " Technical "
  You will be offered a text to the number you are calling on, say "Yes" and a text will be sent DO NOT hang up when it says to do so.
  It will then ask "do you wish to hang up" say " No" you will then be put in the queue for an advisor.
• I hope this helps.