Settling up broadband

[Bln16]

I've just plugged in my broadband hub, but the internet and talk lights aren't on. Only the power and WiFi lights are green. I run all checks and no known issues. What do I do next to make it work?

[GD1]

@Bln16  Whats the background to this?  have you recently moved?   Did you do a homemove?   Have you been provided an activation date from Sky?

[Bln16]

I have just moved in and set up a new account. Activation date was yesterday but have only just tried this evening with no success. 
I've followed all the set up instructions and then went through the online troubleshooting and tests and resets but still no wifi. 
the network appears on my devices and I can connect but then it tells me no internet connection. 
And still only the power and WiFi lights are green. 

[GD1]

@Bln16  You'll need to contact Sky in this case.  These are the current methods for contacting Sky. (Depending on your reason for making contact some methods will be more appropriate than others) …

🔶📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is unlikely to work.

🔶online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🔶 Sky Assistant should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🔶Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Note If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required.