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This discussion topic has been answered Discussion topic: Serial number in app different to the sky hub label
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This message was authored by: Sashhcr
Message posted on 23 Sep 2025 10:51 PM
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My serial number is displaying in the app as completely different to the one labelled on my sky hub. The app displayes as connected and has 3 unknown devices connected to it however the box is displaying as no internet connection and won't let me connect to it. Have i been sent the wrong box?
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This message was authored by: Chrisee
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Posted by a Superuser, not a Sky employee.
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Message posted on 24 Sep 2025 07:35 AM
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@Sashhcr call Sky to get this sorted out errors happen.
=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: Chrisee
Answer
Posted by a Superuser, not a Sky employee.
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Message posted on 24 Sep 2025 07:35 AM
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@Sashhcr call Sky to get this sorted out errors happen.
=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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