Discussion topic: Sent wrong broadband box

This message was authored by: Danielle100 · ‎05 Jul 2024

Hello,

My new broadband box was delivered today however it says the activation date is the 9th of July. When we ordered this broadband it said it would be delivered on the 3rd of July and activate on the 5th July.

thank you

This message was authored by: caesarome · ‎05 Jul 2024

The date shown on the hub doesn't mean you have been sent the wrong one so regarding your activation date what shows via your online account here:

https://www.sky.com/ordertracking

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

This message was authored by: Chrisee · ‎06 Jul 2024

@Danielle100 it is possible the activation of your line has been delayed the My Orders section of the My Sky app will tell you ativation is done by Openreach and they do change the date on occasions.

However if you follow the instructions in the packaging and connect your new. Hub it should connect as soon as thecservice is activated and wont come to an harm while it is waiting.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

Discussion topic: Sent wrong broadband box

Sent wrong broadband box

All Replies

Re: Sent wrong broadband box

Re: Sent wrong broadband box

Was this discussion not helpful?

Search Sky Community

Start a new discussion