Security issue

[RuthNixon]

Hello

i I think someone has hacked my WiFi account.

could you please change my password and send me the new one through the post immediately.

kind regards

(removed)

Moderator note: Removed personal/identifiable details

[Daniel0210]

@RuthNixon 
In case you aren’t aware this is a customer to customer forum and you’re not contacting Sky Customer Services by posting on here.

Your post has been temporarily removed as you've posted personal information on a public forum. Your post should reappear later or tomorrow after moderation. 

[TimmyBGood]

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@RuthNixon wrote:

could you please change my password and send me the new one through the post immediately.

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Unfortunately that's simply not possible and so cannot happen.

If you are referring to a WiFi password, resetting and then changing the default password is described here:

https://www.sky.com/help/articles/find-and-change-your-wireless-password 

[TimmyBGood]

@RuthNixon 

I'd add that the only way Sky can provision a different wireless password themselves is to ship a whole new Hub.

It's perhaps worth noting that actual 'hacking' is vanishingly rare: the biggest single security risk with an ISP router is that a neighbour gets to see the label which has the password printed on it.