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Discussion topic: Screen freezes and sound goes out of sync

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This message was authored by: Tv5

Message posted on ‎06 Jul 2024 09:35 AM

Screen freezes and sound goes out of sync

My screen free,especially and sound goes out of sync.ooks like slow Internet speed.

 

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This message was authored by: Chrisee

Message posted on ‎06 Jul 2024 09:38 AM

Re: Screen freezes and sound goes out of sync

Posted by a Superuser, not a Sky employee. Find out more

@Tv5 probably not the broadband connection as such if you are streaming over wifi its more likely wifi speeds in your home. If you have Netflix app there is a useful network speed test in the Get Help menu.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: GD1

Message posted on ‎06 Jul 2024 10:01 AM

Re: Screen freezes and sound goes out of sync

Posted by a Superuser, not a Sky employee. Find out more

@Tv5  Which system is this affecting?  Sky Q, Sky Gl;**bleep** or Sky Stream?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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