Samsung TV & Sky Full Fibre

[Scotttaylor31]

Hi,

I switched to Sky Full Fibre yesterday and have been unable to connect broadband to my TV - Samsung UE65TU7020

I have factory reset the TV, as well as using the WPS option but it will not connect whatsoever. 

Also, my Sky Q box is constantly dropping broadband. Very frustrating as you can imagine!

Any help / advice please?

thanks

[TimmyBGood]

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@Scotttaylor31 wrote:,

I switched to Sky Full Fibre yesterday and have been unable to connect broadband to my TV - Samsung UE65TU7020

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With a white Max Hub you may need to reduce the wireless security level from WPA3 to WPA2-PSK using the Hub settings in the My Sky app.

You can use the same settings to temporarily disable the 5Ghz WiFi band: remember to re-enable it afterwards if you do this.