SKY engineer left elderly couple with no working telephone or computer after broadband box install

[Soundman56]

My frail octogenarian in-laws had a new broadband box installed and the engineer who did the work moved the telephone wire to a new location. In doing so he left them with no connected landline phone which they need for emergencies and staying in touch with family. He also didn't explain to them that they now had a new password for the internet or assist them with their computer or phone. Thankfully there was no emergencies in the lack of communication period but there could have been. Sky needs to have a word with their engineers about things like this to ensure other at risk folk aren't left in a similar situation.

[TechmanagerMal]

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@Soundman56 wrote:

My frail octogenarian in-laws had a new broadband box installed and the engineer who did the work moved the telephone wire to a new location. In doing so he left them with no connected landline phone which they need for emergencies and staying in touch with family. He also didn't explain to them that they now had a new password for the internet or assist them with their computer or phone. Thankfully there was no emergencies in the lack of communication period but there could have been. Sky needs to have a word with their engineers about things like this to ensure other at risk folk aren't left in a similar situation.

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It might help to sign them up with this team - https://www.sky.com/help/home/accessibility-information/accessibility-info-policies/vulnerable-custo...

[Daniel0210]

@Soundman56 

I agree that the engineer shouldn't have left before checking the landline was working, maybe suggesting they rang a relative and asked for an immediate call back, but it wouldn't be the engineers role to "assist them with their computer".