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Discussion topic: Rubbish internet

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bananabox
Topic Author
This message was authored by bananabox This message was authored by: bananabox

Re: Rubbish internet

Hi there,

Thanks for reply and info, I will have to hunt down a laptop and do as you say.

Regards 

Steve

bananabox
Topic Author
This message was authored by bananabox This message was authored by: bananabox

Re: Rubbish internet

Hi there,

i eventually dusted off the old laptop and hardwired via ethernet to SR204 router.

As originally atated I have Ultrafast via gfast 150 mbps, and my sky saysI have been recieving 145-149 mbps to my hub  daily for the last month. I tested via the standard windows type speedtest , I tested it 3 times with ethernet cable to router and then 3 times via wifi, results were:

                                     Download          Upload                                 Download          Upload              

Ethernet Test    1/   87.5                     26.9                        Wifi Test 1/   16.4                     15.0

                    Test   2/   90.0                    24.7                                 Test 2/   18.3                     16.0

                    Test   3/   90.1                     25.3                                 Test 3/   17.5                      16.1

I appreciate that wifi is always 40-50% slower than ethernet , but do these figures seem acceptable for supposedly receiving 140-150 mbps to the sky hub.

Regards

Steve

This message was authored by BrianGJSteer This message was authored by: BrianGJSteer

Re: Rubbish internet

Have you logged into the router and looked at the  speed the router is stating it is receiving and sending? If the ethernet connection is much lower, then there is a problem. Call Sky while you have the laptop connected and compare figures. Perhaps the router is faulty. A simple thing to do is power down the router and see if there is an improvement. Also remove the master socket cover and plug in direct to the internal connection. It could be a faulty cover.

bananabox
Topic Author
This message was authored by bananabox This message was authored by: bananabox

Re: Rubbish internet

Got into sky hub status, the downstream connection speeds is 159809 kbps/ upstream is 30020 kbps. Are the  downstream and upstream connection speeds the limits set in the hub or are they real time speeds.If they are real time speeds ,am I correct in thinking that as the speeds are shown in kbps I basically divide by 100 for Mbps i.e downstream 159809 kbps is 159 Mbps?, if so and I am getting approx 90 Mbps through ethernet to laptop,I am loosing 70 Mbps somehow ? Thanks Steve

This message was authored by BrianGJSteer This message was authored by: BrianGJSteer

Re: Rubbish internet

The figures you quote at the router are reasonable. divide by 1024 if you want Mbps from Kbps. It is an Asymmetric Digital Subscriber Line so the upload is slower than the download speed. and close to what you pay for. The critical thing is the Wi-FI connecton that is always going to be slower than an ethernet connection and there is little you can do about it being slower, other than perhaps split the 2.4 and 5 GHz channels and then connect to either one and check the speeds.  One may be faster than the other, I find the 5 GHz one is usually faster. Another thing is to use an app on a tablet usually to check which Wi-Fi channels are used the most as your neighbours will also be using Wi-Fi. Set the Wi-Fi channels on your router to be using the least populated channels to avoid clashes. An android app is WiFiAnalyser.

bananabox
Topic Author
This message was authored by bananabox This message was authored by: bananabox

Re: Rubbish internet

Hi Brian.

Thank you for reply,

I think I understand it a bit now.

I just don't get how sky say I am getting 140-150 at my hub, the hub says within the statistics I am receiving 156, yet devices connected via ethernet only show 90 max ?

Steve

This message was authored by BrianGJSteer This message was authored by: BrianGJSteer

Re: Rubbish internet

Just lifted this off the internet, which Cat rating are you using?

  • Cat 5: Considered obsolete, with a maximum speed of 100 Mbps.
  • Cat 5e: Enhances the features of Cat 5, but still limited to 100 Mbps.
  • Cat 6: A good budget option for new network builds, with a maximum speed of 1 Gbps (1000 Mbps).
  • Cat 6a: Supports 10 Gbps (10,000 Mbps) transmission speed, with a frequency of 500 MHz to 600 MHz, and a maximum transmission distance of 100 meters.
  • Cat 7: Also supports 10 Gbps (10,000 Mbps) transmission speed, with a frequency of up to 600 MHz, making it suitable for high-speed Ethernet communications

You need Cat 6 or 7 for over 100Mbps. I suspect your ethernet cable is Cat 5

This message was authored by Highlinder This message was authored by: Highlinder

Re: Rubbish internet

Posted by a Superuser, not a Sky employee. Find out more

@BrianGJSteer  Both CAT5e and CAT6 can handle speeds of up to 1000 Mbps, or a Gigabit per second.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
bananabox
Topic Author
This message was authored by bananabox This message was authored by: bananabox

Re: Rubbish internet

Hi all,

I had a cat5e ethernet cable and an old rj11patch cable from openreach. G- fast socket to SR204.

I have new quality cables coming tomorrow,so I actually have confidence in them, . Who else may know what causes such a drop in speed- 159 Mbps download showing in the SR204 settings yet only 90 Mbps on speed test on ethernet connected windows laptop. Is this common or not ? Regards Steve 

This message was authored by Chrisee This message was authored by: Chrisee

Re: Rubbish internet

Posted by a Superuser, not a Sky employee. Find out more

@bananabox 159Mb/s is the fastest possible G.Fast connection which only a few customers get as unlike Ultrafast over full fibre G.Fast speeds are affected by line length like VDSL. Check the Sku hub's connection stats to see the speed it is actually connecting at see Find your Sky Broadband router statistics

 

Second point if the laptop is old it is quite likely not to have a gigabit capable ethernet port the speed test results are consistent with a port limited to 100Mb/s after allowing for network overheads. Changing cables will do no harm but unlikely to affect spedds unless the rj11 lead is long say over 10m.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by BrianGJSteer This message was authored by: BrianGJSteer

Re: Rubbish internet

Yes, I forgot that important point.

bananabox
Topic Author
This message was authored by bananabox This message was authored by: bananabox

Re: Rubbish internet

Chrisee,

Sorry for delay in reply,have been away,

I chamged my cables to better quality and the RJ11 is only 2metres long, but changing them made no difference.

I didnt realise that old laptops were limited to what they could handle,is that where the 50 odd mbps is being restricted ? i was hoping that the more my sky hub put out ,the quicker the wifi would be, therefore the quicker the cctv would load on to phones etc. I have attached my router stats for anyone`s perousal.I have had to write my downstream speed in word format as I had a warning message before posting about not allowing to post the number in numerical form - very strange ??

Regards  Steve


System Detailshelp
ManufacturerSky
ModelSR204
Firmware Version7.03.0704.R
DSL Firmware VersionA2pvfbH043p1.d26u

Modemhelp
Modem StatusConnected
DownStream Connection Speed-one,six,zero,zero,one,three
UpStream Connection Speed30039
VPI1
VCI0.101
IPv6 Loopback Address2a02:c7c:dca9:100::1/128

Broadband Porthelp
MAC Address80:75:1f:fc:53:b2
IPv4 Address90.215.71.137
Network TypeMER
IPv4 Subnet Mask255.255.252.0
Gateway IPv4 Address90.215.68.1
IPv4 Domain Name Server90.207.238.97, 90.207.238.99
Gateway IPv6 Addressfe80::22
IPv6 Domain Name Server 
IPv6 Global Address2a02:c7c:dca9:100::1/64
IPv6 Link Local Addressfe80::8275:1fff:fefc:53b2
IPv6 Delegated Prefix2a02:c7c:dca9:100::/56

LAN Porthelp
MAC Address80:75:1f:fc:53:b1
IPv4 Address192.168.0.1
DHCPv4On
IPv4 Subnet Mask255.255.255.0
IPv6 ULAfd57:666b:e91c:0:8275:1fff:fefc:53b0/64
IPv6 Global Address2a02:c7c:dca9:100::1
IPv6 Link Local Addressfe80::8275:1fff:fefc:53b1
DHCPv6On

WiFi Porthelp
Name (SSID) SKYA5IFD
Region Europe
Current Channel 11 (2.4 GHz), 36 (5 GHz)
WiFi AP Enabled
Broadcast Name Yes

Voicehelp
Voice Status Connected
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Rubbish internet

Posted by a Superuser, not a Sky employee. Find out more

@bananabox wrote:

 

i was hoping that the more my sky hub put out ,the quicker the wifi would be, therefore the quicker the cctv would load on to phones etc. 


Only up to what the receiving hardware can handle.  My old phone only ever 'tested' WiFi here at 40Mbs (while the current one says c200Mbs) but it's a 500Mbs FTTP circuit as proved by a PC on ethernet cable.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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