Rubbish internet

[James345]

My internet just keeps dropping out! I've rang Sky countless times and nothing changes! I'm sick of re setting and updating my internet! Super fast fibre isnt available in my area yet so I can only get 32mbps at best which I rarely get. Sky and open reach really need to sort this out ! I have no one gaming here drawing the data it's just phones and Sky and few other low power devices and it's just never good enough!

[TimmyBGood]

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@James345 wrote:

Super fast fibre isnt available in my area yet so I can only get 32mbps at best which I rarely get. Sky and open reach really need to sort this out ! 

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For clarity, 32Mbs is classified by government as a Superfast product, presumably delivered over FTTC.

Ultrafast is 100Mbs+ and usually runs over FTTP.  The Openreach target to get FTTP within reach of all commercially viable UK addresses is the end of 2026: Sky and other Openreach client ISPs have no involvement in this process.

https://www.openreach.com/fibre-broadband/where-when-building-ultrafast-full-fibre-broadband 

[James345]

32mbs just isn't enough these days with technology improving etc! Sky should be doing better to push faster roll out of the better fibre connections! They're big enough and charge enough for a what at the moment is a rusty basic service! There must be millions who could not have sky glass because their internet is too slow! There's no way I could have it here ! I can't even watch a UHD movie without the circle of doom appearing a dozen times in an hour 

[TimmyBGood]

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@James345 wrote:

Sky should be doing better to push faster roll out of the better fibre connections! They're big enough and charge enough for a what at the moment is a rusty basic service! 

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That's not how the UK national 'phone' network functions.  Sky, like the vast majority of ISPs, does not own, operate or install its own cable, pole and duct infrastructure: that's carried out by Openreach as the national monopoly network maintainer (a situation created by British Telecom privatisation in the 1980s)

Meeting the December 2026 target requires something like 85,000 individual new FTTP installations every week for the next two years plus deployment of all the associated backhaul cabling and distribution hardware: it's not exactly a trivial task and has a fifteen billion pound budget.

[James345]

That's why I said should do better! I install fibre and works closely with Virgin media, Zayo and  BT/Openreach as well as national grid and Cadent. What I'm saying is, a global multi billion pound organisation like Sky "should" do better in pushing the improved fibre roll out ! Even concentrate on the worst supplied areas like mine! Money talks no matter who's putting it in the ground and Skys returns would be 10 fold if customers could actually have the fibre around and use all the products without rings of death ! I don't currently know anyone happy with Sky! But I do know loads that have binned it off because it's too much of a struggle at high price! That's not a good business! A good business model includes improving struggling areas asap to retain custom! Which means make money!

[TimmyBGood]

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@James345 wrote:

What I'm saying is, a global multi billion pound organisation like Sky "should" do better in pushing the improved fibre roll out ! Even concentrate on the worst supplied areas like mine! 

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Sky Group operates in six European countries* of which three have significant scale: it has no 'global' presence.  There's zero indication that Sky UK (or its US owner the Comcast Corporation) has any interest in getting into the cable-laying business in competition with Openreach: for Sky to do so would require creation of an entirely new division and recruitment from scratch of a workforce which would be obsolete in two years time. I'd hope your own experience suggests this sector really needs to be left to dedicated companies who know what they are doing.

Sky recently announced a partnership with CityFibre for data carriage, which is an interesting development.

*UK, RoI, Germany, Italy, Austria, Switzerland 

[James345]

Comcast is a 40 billion dollar American business and they own Sky, that's global enough for me, the CEO is American! Who I would imagine thinks big in regards to running a successful business. I know Sky will never install fibre! But again, a multi billion pound European business owned by a tens of billions dollar American business (the global part) could definitely influence the supply chains installing fibre ! 

[TimmyBGood]

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@James345 wrote:

a multi billion pound European business owned by a tens of billions dollar American business (the global part) could definitely influence the supply chains installing fibre ! 

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And the CEO of every other Openreach ISP would be on the phone complaining vociferously to Ofcom.  The majority Openreach portion of the UK telecoms network is regulated specifically to prevent any individual ISP from 'influencing' it: this is primarily intended to stop BT as a telco from gaining a competitive advantage through Openreach Ltd still being owned by BT Group, but affects all BT competitors too.

https://www.ofcom.org.uk/phones-and-broadband/telecoms-infrastructure/the-openreach-monitoring-unit/ 

Sorry, but everywhere not currently in reach of Openreach FTTP has to wait for either it or an altnet to provision the area: the national Openreach deployment is allegedly on track to meet its December '26 target.

https://www.openreach.com/news/openreach-adds-a-record-517-uk-locations-to--its-latest-broadband-upg...