what is the next step？

[AidenZhang]

I booked an appointment with an engineer to install my broadband in my house a few days ago, but ended up installing ONT in my house, telling me there was an external problem, and got this text the next day, what does that mean, I don't have any updates yet.

 

 

[cookiemonsteruk]

@AidenZhang 

Could you enter your full address below and post the notes below the table

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

[AidenZhang]

 @cookiemonsteruk I done for this

[cookiemonsteruk]

@AidenZhang 

What would be typical for undesground installs would be congested ducts although that would typically be in the notes

[Daniel0210]

@AidenZhang 

No need for a separate thread. Just stick to this one… however… your image was rejected as it contains the full postal address. Feel free to resubmit it with the address blocked out.,

[AidenZhang]

so it means it couldn't install my broadband？

[AidenZhang]

 

[Daniel0210]

@AidenZhang 

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@Daniel0210 wrote:

@AidenZhang 

your image was rejected AGAIN as it contains the full postal address. Feel free to resubmit it with the address blocked out.,

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[AidenZhang]

 

[TimmyBGood]

@AidenZhang 

Your original image shows a slightly unusual internal CSP (the grey box) and a truly lousy ONT location if that left-hand surface is a fridge, freezer, dishwasher, dryer or washing machine.

Unforunately it's impossible to tell if the incoming optical cable is in place (presumably not) or whereit's supposed to be coming from: the BT Wholesale lookup indicates Openreach has a record of an existing grey or black standard circular duct (i.e. a pipe) arriving at the address.